Refund policy

Last updated: [April 4, 2026]

At [Meyliere], we want you to be fully satisfied with your purchase. If you are not completely happy, we are here to help.

1. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging
  • You must provide proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale
  • Gift cards
  • Personalised or custom-made items
  • Hygiene-sensitive items (e.g. underwear, swimwear without hygiene seal)

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

  • Your refund will be processed within 5–10 business days
  • The refund will be issued to your original payment method

Please note:

  • Shipping costs are non-refundable
  • If the item was discounted, the refund will reflect the discounted price

4. Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • We are not responsible for lost return packages

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

📧 [your email address]

Include:

  • Your order number
  • Photos of the item

We will arrange a replacement or full refund at no extra cost.

6. Exchanges

We currently do not offer direct exchanges.
If you want a different item, please return the original and place a new order.

7. Contact Us

If you have any questions about returns or refunds, contact us at:

📧 [your email]